Untitled
カスタマーサービスといえば、アメリカの航空会社であるサウスウエスト航空が「顧客第二主義」を掲げてますね。従業員の満足を第一に考えることで、従業員が自発的に顧客に良いサービスを提供するだろう、というスタンスだそうです。実際、顧客に提供するサービスの質が高く顧客の満足度も高いそうです。日本の企業ももう少し社員を大事にしてくれたら良いんですけどね。 サビ残・休出・パワハラまみれの環境で働くよりも、定時帰宅・有給全取得・フェアな社員関係の中で働いた方が、会社のために頑張ろうって気が自然と湧いてきますよね。
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— 「金払ってる方がエラい」という傲慢な価値観がお客様wのモンスター化を導く。 ニートの海外就職日記
2010-02-16 (via yksk, gkojax) (via theemitter) (via yu5yam) (via petapeta) (via arkeninger) (via rosarosa, mcsgsym) 2011-05-12 (via rosarosa-over100notes) (via mcsgsym) (via tajimaya)
Reblogged 9 months ago from tajimaya (Originally from mcsgsym)
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Source: mcsgsym
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    顧客第二主義！
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    2010-02-16 2011-05-12
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